Services

Automation and Orchestration

Servicenow practice and consulting

As organizations continue to look toward multi-cloud architectures to gain advantages on where and when they move and scale workloads, portability is an absolute requirement. Containerization lends itself perfectly to this by allowing applications to be deployed across private and public clouds (GCP, AWS, Azure) in an automated and standardized fashion.

Servicenow practice and consulting

Our ServiceNow practice offers a variety of services as part of its broader platform. Here are some key ServiceNow practices and services:

IT Service Management (ITSM):
- Incident Management: Rapid identification and resolution of incidents.
- Problem Management: Identifying and preventing recurring issues.
- Change Management: Streamlining and

Our ServiceNow practice offers a variety of services as part of its broader platform. Here are some key ServiceNow practices and services:

IT Service Management (ITSM):
- Incident Management: Rapid identification and resolution of incidents.
- Problem Management: Identifying and preventing recurring issues.
- Change Management: Streamlining and controlling the change lifecycle.
- Service Request Management: Automating and standardizing service request fulfillment.
IT Operations Management (ITOM):
- Discovery and Dependency Mapping: Identifying and mapping relationships between IT components.
- Service Mapping: Creating service maps for better visibility and understanding of IT services.
IT Business Management (ITBM):
- Project Portfolio Management (PPM): Managing and optimizing project portfolios.
- Application Portfolio Management (APM): Managing and optimizing application portfolios.
- Agile Development: Supporting Agile methodologies in software development.
Customer Service Management (CSM):
- Customer Service: Improving customer service through case management and self-service options.
Human Resources Service Delivery (HRSD):
- Employee Service Center: Streamlining HR services and employee requests.
Security Operations (SecOps):
- Incident Response: Streamlining and automating incident response processes.
- Vulnerability Response: Identifying and responding to security vulnerabilities.
Governance, Risk, and Compliance (GRC):
- Policy and Compliance Management: Managing and ensuring compliance with policies and regulations.
Now Platform:
- Now Platform Foundation: The underlying platform for building and deploying applications.
- Workflow Automation: Automating business processes and workflows.
Professional Services:
- Implementation Services: Assisting with the initial setup and configuration of ServiceNow.
- Consulting Services: Providing expert advice and guidance on best practices.
- Training Services: Offering training programs for administrators and end-users.
Managed Services:
- Application Management Services (AMS): Outsourcing the ongoing management and support of ServiceNow applications

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Cloud adoption

Optimization and Management

To be successful in deploying and adopting cloud services in a multi-cloud paradigm (whether hybrid, cloud DR, or a private/public cloud architecture spanning multiple cloud providers), it is imperative to have a properly-designed public cloud architecture as well as the ability to address security, connectivity, and management from your data center to the public cloud.

Optimization and Management

Already in the cloud? We can help you optimize your spend and compliance with our Public Cloud Cost Optimization offering. Keeping cloud-based workloads compliant to your standards and regulatory requirements can be a difficult struggle. Handling bills and tracking spend across multiple cloud providers is an added challenge. Our cloud management platform service provides visibility to spend analytics and forecasts, unified billing, identification of optimization opportunities, compliance checks, and enforcement across all your public cloud providers.

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